OUR SERVICES

The DMC services of Baltic Journey include:

We encourage team spirit on site and always instruct our staff the importance of cooperation for the benefit of the guest and the operation of a perfect program.

Airport transfer

• Knowledge of airport procedures (including airside arrangements)
• Knowledge of hospitality desks procedure at the airport
• Dealing with lost luggage
• Provision of transfer signage where requested (names typed not hand written)
• Ensuring good access for coaches (to avoid lengthy walking across the car park)
• Management of unexpected security alerts
• Communication to client of early / late arrivals and non-arrivals
• Liaison with airport authorities where appropriate
• Security passes to access through customs
• Management of changes

General transportation

• All transportation (including coaches) to be fitted with air conditioning
• Managing access to the location / venue (if special access is required)
• Ensuring best route in case of peak traffic / accidents / road works
• Management of drivers – all are contactable via mobile
• All drivers are fully briefed on destination / venue (with address and contact details)
• Hostesses are provided on all transportation unless specifically not requested
• VIP transfer are high quality top range vehicle
• All transfers have appropriate luggage store

Accommodation

• Venue Find/negotiating best rates
• Managing free upgrades / early check-ins etc
• Monitoring / highlighting other groups in the property (to avoid clashes)

Group tours

• Local guide with good knowledge of the area
• The guide accompanies the group at all times
• Appropriate transportation

Restaurant / Social event transfers

• Hostess on board transfer (there and back) to check guest numbers on and off
• Managing access to the property (if special access is required)
• Hostess to escort the guests to and from the venue
• Journey Time

Restaurant bookings / Social events

• Knowledge of new properties / changes
• Appropriate reservations made (private rooms reserved where requested)
• Menu Selection
• Provision of menu / drinks options (including dietary requests)
• Pre-event check (making last minute changes where applicable)
• Ensuring the groups satisfaction throughout the evening
• Management (overview) of the evening
• Creative entertainment ideas
• Knowledge of new / unusual venues (hard to get venues) as well as upcoming venues
• Theme / creativity to suit the event
• Liaison between other local suppliers (florists, security, cleaners, lighting etc)
• Source special meals e.g. Kosher if required
• Provision of entertainers to suit the evening and the group

Hostess support

• Hostesses allocated have relevant experience
• Allocation of appropriate hostesses re: age, experience, language skills etc
• Staff is pro-active, positive, confident and giving the right impression
• Hostesses are well presented and easily identifiable with dress code
• Briefed prior to the event
• Attend further briefing with Project manager
• Good knowledge of the local area: Attractions, shopping etc
• Good understanding of English and requested languages
• Mobile phone on site
• Good knowledge of their allocated area (airport, hotel, congress centre)
• Allocation of the same hostesses throughout where possible

Finances

• Highlighting specific deadlines / realistic payment schedules
• Invoices clearly shows dates of the event, percentage to be paid, and are printed on letter headed paper.

Site inspection

• We will only charge you for the actual costs that occur during the site inspection.
• We will try to obtain reductions or complimentary on the various services that will be involved.
• Our own staff and the time spent will be complimentary provided that the group materialises.
• Charges for additional site inspections will be negotiated accordingly.

Other

• Crisis Management policy
• Details of appropriate insurance
• Dedicated account manager/s (team member/s) to the project
• Mobile numbers for 24hr emergency on-site contact
• Office available 24hr during operation of program
• Mobile phone / walkie-talkies for hire